lolaliyo™ Shipping Information
At lolaliyo™ we are proud to offer our customers FREE shipping on all orders!
Order processing times
Please allow 1–3 business days for us to process and ship your order after receipt.
An order is considered shipped once it has been handed over to our shipping partner and is en route to your specified address.
During peak periods and on public holidays, processing time may be extended to up to 7 working days.
Shipping methods
Depending on the delivery country, we will ship your order with the following shipping providers:
Germany: DHL, Hermes or Austrian Post
Austria: Austrian Post or GLS
Estimated delivery times
The estimated delivery time refers to the period after your order has been handed over to the shipping partner. Delivery times may vary depending on your location.
Germany & Austria: 5–11 working days
Please note that delays may occur during peak periods and holidays, which are beyond our control. International shipments may also experience unforeseen delays in customs clearance.
Changes to orders & correct shipping details
It is the customer's responsibility to provide complete and accurate shipping information when placing the order and to ensure that someone is present at the specified address at the time of delivery. The customer is also obligated to regularly check the provided tracking information to stay informed about the delivery status.
If the order cannot be delivered due to the recipient's absence, failure to collect despite notification, refusal of acceptance, or an incorrect or subsequently changed address, we accept no liability and no refund will be issued.
Should our system detect any address issues, our customer service team will contact you via email within 3 business days of receiving your order to confirm your shipping details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.
If you notice an error in your shipping details after placing your order, please email us at support@lolaliyo.com within 24 hours . We will do our best to correct your information. However, changes after this timeframe cannot be guaranteed.
Delivery delays
At lolaliyo.com™, we understand how important on-time delivery is for our customers and do everything we can to ship orders as quickly as possible.
Nevertheless, delays may occur in individual cases that are beyond our control, for example due to:
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Weather conditions
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Problems with transport
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Delays in customs clearance (for international shipments)
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Availability problems
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Delays in address or payment verification
In such cases, we will inform you as soon as possible and work with the shipping partner to find a solution.
Please note that lolaliyo.com™ is not liable for delivery delays caused by external circumstances. Therefore, we cannot guarantee a specific delivery date.
Changes to the shipping policy
lolaliyo.com™ reserves the right to change or update this shipping policy at any time without prior notice.
It is the customer's responsibility to inform themselves about the current version of the shipping policy before purchasing and using our products.
By purchasing and continuing to use lolaliyo.com™ products, customers declare that they accept this shipping policy, including any amendments.
We recommend that you check this page regularly to stay informed of any changes that may affect your order.
If you have any questions or concerns about our shipping policies, please contact us at any time at support@lolaliyo.com .