Return and refund policy

lolaliyo.com™ Refund Policy

At lolaliyo.com ™ , our goal is to offer you products that help solve your problem. We firmly believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If, for any reason, you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at support@lolaliyo.com

Note:
At lolaliyo.com ™ you benefit from a 60-day money-back guarantee . You can cancel your order within 60 days of receiving the goods, with the date we receive your cancellation notice being the decisive factor.

Cancellation policy

Once your order has been placed and payment confirmed, we will begin processing it immediately to ensure prompt delivery. Shortly thereafter, a tracking number will be generated to ensure that, in the event of limited stock, existing orders are given priority over new orders.

Cancellations are no longer possible once processing has begun, and in some cases, they are subject to a fee. However, changes, such as address or product color, can be made within the first few hours of placing your order. If you need assistance, please contact us immediately.

60-day money-back guarantee

We are confident in the effectiveness of our products and recommend that you test them for at least 14 days to experience the full benefits of lolaliyo.com ™ . If you are dissatisfied after 14 days and within the 60-day warranty period and decide to return the items, you may do so.

Please note:

  • If you return the items for reasons other than damage, malfunction or defects , you will be responsible for the return shipping costs (if applicable) .

  • If the item is damaged, not working or defective, you can skip directly to the “Damaged Items” section below for further instructions.

Here's how to return your product:

Step 1: Pack the shipment.
Ensure that the device, accessories, and all additional items (including the charger and filters) are securely packed in the original packaging, if possible.
Please also include all documents relating to the purchase (e.g., receipt or order confirmation) in the package.

Step 2: Dropping off the package.
Find the nearest drop-off point for your preferred delivery service and hand over the package for shipment.
Please ensure the package is correctly addressed to avoid delays in processing your return.

Step 3: Share the tracking number.
Once the package has been shipped, please send us the tracking number so we can track the return.

Return address:

The Goods house LTD
71-75 Shelton St,
London
WC2H 9JQ,
United Kingdom

Refund process

Once we receive the returned item and have checked its condition, we will issue a full refund to your original payment method. We will notify you once the refund has been processed.

If you have any further questions or need assistance with returns, please do not hesitate to contact us: support@lolaliyo.com

Damaged items

We package our products with great care to prevent damage during shipping. We consider an item damaged if it has a defect or is physically broken .
Damaged packaging that occurs during shipping (e.g., dented boxes) without affecting the product itself is not considered damage.

If your item arrives damaged, defective, or not working, please inform us within 72 hours of delivery by emailing support@lolaliyo.com and attaching a clear photo or video of the damage or defect. We will check if you are eligible for a free replacement or a free return.

You can choose whether you want a free replacement or a free refund once we confirm your eligibility.

Please note: We do not accept refunds, replacements, or returns for items damaged through normal use, wear and tear, or misuse .